Privacy Policy

TrackNode (“we”, “us”, or “our”) provides GPS vehicle tracking and fleet management software. This Privacy Policy describes how we collect, use, share, and protect information when you use our website, mobile applications, and related services (collectively, the “Services”).

The Services are built and maintained by Inficrux AI Solutions.

By using the Services, you agree to this policy.

Account and contact data: name, email address, phone number, company name, and login credentials you provide.

Fleet and operational data: vehicle identifiers (such as plate number or internal IDs), driver identifiers, trips, routes, geofences, alerts, and other fleet activity you choose to store in the platform.

Precise or approximate location data: GPS coordinates and related telemetry sent by a GPS device or mobile app (where enabled).

Device and technical data: IP address, device identifiers, app version, browser type, operating system, crash logs, and usage logs required to operate, troubleshoot, and secure the Services.

Support and communications: content you send us (emails, chat, contact forms) and our responses.

To provide, maintain, and improve the Services, including real-time tracking, reporting, notifications, and account management.

To authenticate users, enforce security, prevent abuse, and comply with legal obligations.

To communicate with you about the Services, updates, billing (where applicable), and support requests.

To analyze aggregated or de-identified usage to improve product performance and reliability.

If you use TrackNode features that require location (such as live tracking, trips, or geofence alerts), the app may request location permissions. Location may be collected in the foreground and/or background depending on the feature you enable and your device settings.

You can control location permissions in your device settings. Disabling location may limit certain tracking and alert features.

We do not sell your personal information.

We may share information with service providers who process data on our behalf (for example: hosting, database, email delivery, crash reporting, analytics) to operate the Services. These providers are required to protect the information and use it only to provide services to us.

If your organization uses TrackNode under a business account, authorized administrators may access fleet and user data according to your organization’s policies.

We may disclose information if required by law, legal process, or to protect the rights, safety, and security of TrackNode, our users, or the public.

We retain information for as long as your account is active or as needed to provide the Services, comply with law, resolve disputes, and enforce agreements. Retention may also depend on configuration choices made by your organization (for example, trip history duration).

We use administrative, technical, and organizational measures designed to protect information, including access controls and encryption in transit where supported. No method of transmission or storage is 100% secure.

Depending on your location, you may have rights to access, correct, delete, or export personal data, or to object to or restrict certain processing.

You may contact us using the details below to exercise applicable rights. We may need to verify your identity before fulfilling requests.

The Services are not directed to children under 13 (or the age required by your jurisdiction), and we do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us so we can take appropriate action.

If you access the Services from outside the country where our systems operate, your information may be processed in countries with different data protection laws. We take steps designed to ensure appropriate safeguards where required.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date when changes are material.